Mechanical Super

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Our Service Managers act as champions for our brand, they collaborate with teammates and demonstrate to the Charlottesville community our company values. Service Managers direct day-to-day field service operations and are responsible for much more. Our Service Managers are in the field with Technicians on a daily basis – coaching, teaching, and engaging at a high level to help drive an exceptional safety culture, deliver unbelievable customer care, talent development and business growth.

Why join us:

We are focused on our people, our culture and our business. We are growing and hiring great people to support that growth. We specialize in multiple trades and our teams do work in New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. This year, we are excited to say, we are celebrating our 50th anniversary!

What we will offer you:

• Market, competitive wages based on experience
• Opportunities for career growth, training, and development
• 401(k) plan with a generous company match
• Personal leave, paid holidays, bereavement leave
• Excellent Medical, dental, vision, and Rx drug insurance
• Life and accidental death insurance
• Short and Long-Term Disability insurance
• Company sponsored wellness program
• Employee Assistance Program
• Tuition reimbursement
• Employee referral incentives
• Scholarship program for employees’ children
• Discounts at major automotive, computer, and cell phone companies

What you will do:

• Spend each day as a “boots on the ground” leader and serve as a dynamic leader in the field
• Lead a team of talented service technicians in a challenging, fast-paced service environment
• Drive operational excellence and achieve goals through day-to-day management (i.e., reporting, inventory control, technical support, service coordination and scheduling processes)
• Cultivate lasting relationships with current customers and work with both current and potential customers to qualify service needs; develop estimates that will grow our business in the region
• Focus on development of the team, through exceptional coaching, teaching, and caring
• Guide a culture that demonstrates that safety is the top priority; teach and practice behaviors that show critical thinking in safety to prevent injuries

What we are looking for:

• Current or previous leadership experience
• Industry related Service Manager or Service Supervisor experience
• Master’s level commercial HVACR service experience, including troubleshooting and repair of related controls
• Accomplished in developing high performing service teams through coaching, motivating, recruiting, and performance management
• Skilled in developing commercial HVAC maintenance and service estimates
• Possess Universal EPA Certification
• Possess professional HVAC license (preferred, but not required)
• Ability to manage customer relationships, perceptions, and expectations
• Knowledge of business and financial principles and reporting
• Demonstrated proficiency with MS Office, service and work order software, and internet
• Possess excellent communication, interpersonal, and customer service skills
• Strong problem solving and critical thinking skills to provide innovative solutions
• High energy level to handle a dynamic, evolving, and fast-paced workload
• Professional demeanor and positive attitude

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