Service Manager


Service Manager

Ames IA



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Client Benefits

  • Medical, dental, and vision insurance with company premium contribution
  • Company paid basic life insurance, long-term disability, and three Employee Assistance Programs [EAP]
  • Voluntary [employee paid] short-term disability, additional life insurance, and AFLAC
  • 401K retirement plan with employer matching funds
  • Flexible Spending Accounts and Health Savings Accounts available
  • PTO and Paid Holidays
  • Discretionary bonuses

What You Will Be Doing

We are seeking a dynamic and experienced Service Manager to lead and oversee our mechanical contracting service department. As the Service Manager, you will play a crucial role in ensuring the efficient and effective delivery of maintenance, repair, and technical support services to our diverse clientele. Your leadership skills, technical expertise, and customer-focused approach will drive the success of our service operations.

The Ideal Candidate

  • Team Leadership: Lead a team of skilled technicians and support staff, providing guidance, mentorship, and fostering a collaborative work environment. Manage work schedules, assign tasks, and ensure high levels of team performance and morale.
  • Service Delivery: Oversee all aspects of service operations, including scheduling and dispatching technicians, managing service requests, and ensuring timely and quality service delivery to meet client needs and contractual agreements.
  • Technical Expertise: Possess an in-depth understanding of mechanical systems and equipment, enabling you to provide technical guidance, troubleshoot complex issues, and ensure accurate diagnosis and effective solutions.
  • Customer Relationship Management: Build and maintain strong relationships with clients by understanding their requirements, addressing concerns, and providing exceptional customer service. Proactively engage with clients to identify opportunities for service improvement and upselling.
  • Resource Management: Efficiently allocate resources, including manpower, tools, equipment, and parts inventory, to maximize service efficiency and minimize downtime.
  • Safety Compliance: Enforce strict adherence to safety protocols and regulations, ensuring a safe working environment for all team members and promoting a culture of safety awareness.
  • Budget Oversight: Collaborate with the management team to develop and manage the service department budget, monitor expenses, and identify cost-saving opportunities while maintaining service quality.
  • Documentation: Maintain accurate records of service activities, including work orders, service reports, inventory, and customer communications. Utilize technology to streamline processes and enhance documentation accuracy.
  • Training and Development: Identify training needs, facilitate technical training sessions, and promote continuous learning and skill development among team members.

Other Essential Functions

  • Bachelor’s degree in Mechanical Engineering or a related field (preferred).
  • Proven experience (5+ years) in mechanical contracting, HVAC, plumbing, or related industries.
  • Strong leadership skills with the ability to motivate, coach, and develop a diverse team.
  • Exceptional problem-solving abilities and technical aptitude.
  • Excellent communication and interpersonal skills to interact effectively with clients, team members, and other stakeholders.
  • Proficiency in using computerized maintenance management systems (CMMS) and relevant software applications.
  • Knowledge of industry regulations, codes, and safety standards.
  • Ability to manage multiple priorities and work under pressure in a fast-paced environment.
  • Valid driver’s license and willingness to travel as needed.





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