HVAC Service Technician

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Summary:

The primary responsibility of the HVAC Technician is to perform maintenance and repairs on medium sized to large, complex, heating and cooling systems and associated control systems. The HVAC Technician is also responsible for maintaining the quality of work at acceptable company standards, and for representing the company to the customer in a manner that ensures effective communication and a positive relationship.

Core Values:

This position will be expected to operate in line with the orgs workplace values, which are:

1. Safety: Makes the prevention of injuries and vehicle incidents his/her number one priority

2. Integrity: Is truthful and honest in words and actions

3. Empathy: Understands and appreciates his/her customers’ or teammates’ positions

4. Urgency: Gives immediate attention to important tasks without compromising safety

Essential Functions:

1. Maintain strict adherence to all company and customer specific safety rules, regulations, procedures, and practices

2. Maintain consistent compliance with company and customer policies and procedures as they relate to proper time sensitive completion of required documentation such as, but not limited to, work orders, quote information, P card receipts, various logs, customer websites, customer IVR systems, customer web-based applications, and any other customer crucial documentation requirements

3. Fully utilize company’s mobile technologies

4. Maintain a neat, clean and professional appearance at all times. This applies to the individual as well as his/her truck, tools, and equipment as well as customer property

5. Obtain purchase orders, properly utilize P-cards and make small purchases required during the performance of work

6. Manage, maintain, and document usage of all vehicle inventory through company purchases, internal logging and mandated “checks” 

7. Keep the service coordinator informed of location and status work orders and projects through constant communication and updating mobile documentation daily at beginning and end of every workorder or project

8. Attend periodic meetings or trainings as required (i.e., review of work progress, discussions about potential problems felt to be beyond his/her ability or authority, toolbox and safety meetings)

9. Diagnosis causes of equipment breakdowns, test parts with appropriate instruments, disassemble and assemble parts, and make necessary repairs to equipment and associated components; primary area of expertise is systems requiring average technical skills on rooftop HVAC units, heat pumps, DX systems, and pneumatic and electrical control systems

10. Perform preventive maintenance and inspection tasks as defined in each service agreement maintaining strict adherence to all budget objectives and perform the appropriate tasks as outlined in the agreements and/or additional tasks as assigned by the service coordinator; assist the coordinator in scheduling inspections based on location, man-hour requirements, priorities, customer coordination’s, and material pick-ups; maintain total responsibility for timely performance of maintenance inspections

11. Perform other duties as assigned by supervisor

Requirements:

1. Possess a State Journeyman’s card or Master’s License

2. Possess an EPA-608 Universal certification upon their first date of employment

3. Knowledge of current BOCA Code and OSHA safety regulations

4. Possess industry experience in the same field or 3-years’experience working as a Service Technician

5. Ability to work independently without direct supervision

6. Ability to coordinate and perform multiple activities in a timely manner

7. Ability to maintain a sense of urgency and remain calm when handling emergencies

8. Ability to deal diplomatically and effectively with customers

9. Ability to work within precise standards of accuracy, make decisions based on measurable criteria and comprehend technical data

10. Ability to work a flexible work schedule to include varying shifts, short notice assignments, emergencies, nights, weekends and overtime (scheduled and unscheduled), as required

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