MASTER HVAC Service Technician


MASTER HVAC Service Technician

Richmond VA

Sector: Mechanical Contractor

Category: HVAC, Construction, Services

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The primary responsibility of the Master HVAC Technician is to perform maintenance and repair operations pertaining to medium sized to large, complex, heating and cooling systems and associated control systems. The Master HVAC Service Technician is responsible for maintaining the quality of work at acceptable company standards, and for representing the company to the customer in a manner that ensures effective communication and a positive relationship.

Core Values:

This position will be expected to operate in line with Colonial Webb’s workplace values, which are:

1. Safety: Makes the prevention of injuries and vehicle incidents his/her number one priority

2. Integrity: Is truthful and honest in words and actions

3. Empathy: Understands and appreciates his/her customers’ or teammates’ positions

4. Urgency: Gives immediate attention to important tasks without compromising safety

Essential Functions:

1. Maintain strict adherence to all company and customer specific safety rules, regulations, procedures, and practices

2. Maintain consistent compliance with company and customer policies and procedures as they relate to proper time sensitive completion of required documentation such as, but not limited to, , work orders, quote information, P card receipts, various logs, customer websites, customer IVR systems, customer web based applications,, and any other customer crucial documentation requirements

3. Fully utilize company’s mobile technologies

4. Maintain a neat, clean and professional appearance at all times. This applies to the individual as well as his/her truck, tools, and equipment as well as customer property

5. Obtain purchase orders, properly utilize P-cards and make small purchases required during the performance of work

6. Manage, maintain, and document usage of all vehicle inventory through company purchases, internal logging and mandated “checks” (inventory includes ColonialWebb supplied tools as well as materials purchased into the truck warehouse inventory by ColonialWebb to be used at a customer site for an emergency repair)

7. Keep the service coordinator informed of location and status work orders and projects through constant communication and updating mobile documentation daily at beginning and end of every workorder or project

8. Diagnosis causes of equipment breakdowns, test parts with appropriate instruments, disassemble and assemble parts, and make necessary repairs to equipment and associated components; primary area of expertise is systems requiring average technical skills on rooftop HVAC units, heat pumps, DX systems, pneumatic and electrical control systems, and large, complex, heating and cooling systems

Job Description

Page 2

9. Perform preventive maintenance and inspection tasks as defined in each service agreement

maintaining strict adherence to all budget objectives; obtain clearly defined directives from the

Service Coordinator on the specific tasks to be performed; assist the coordinator in scheduling

inspections based on location, man-hour requirements, priorities, customer coordination, and

material pick-ups; maintain total responsibility for timely performance of maintenance


10. Perform other duties as assigned by supervisor


1. Possess a Master’s License

2. Possess an EPA-608 Universal certification upon their first date of employment

3. Knowledge of current BOCA Code and OSHA safety regulations

4. Possess industry experience in the same field or 5-years’ experience working as a Service


5. Ability to work independently without direct supervision

6. Ability to coordinate and perform multiple activities in a timely manner

7. Ability to maintain a sense of urgency and remain calm when handling emergencies

8. Ability to deal diplomatically and effectively with customers

9. Ability to work within precise standards of accuracy, make decisions based on measurable criteria

and comprehend technical data

10. Ability to work a flexible work schedule to include varying shifts, short notice assignments,

emergencies, nights, weekends and overtime (scheduled and unscheduled), as required

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully

perform the essential functions of the job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

1. See well (either naturally or with correction).

2. Ability to wear personal protection equipment such as hard hat, safety glasses, hearing

protection, gloves, fall protection, safety shoes, high visibility vest, and others as required.

3. All employees are expected to use good judgment while performing physical job requirements

and aware of their own personal physical limitations. Heavy lifting above 80 lbs. requires preplanning

and the use of material lifting equipment or personnel assistance.

4. Physically capable of working with hands and legs as outlined below:

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