Charlotte North Carolina
Sector: Mechanical Contractor
Service Manager – Charlotte, NC
401K with % match
Accidental death insurance
Short term disability
Long term disability
Career development and recognition
What You Will Be Doing
As the Service Manager, you will play a pivotal role in overseeing and optimizing service operations, ensuring exceptional customer satisfaction, and maximizing the performance of HVAC and building controls systems. This position requires a dynamic leader with a strong background in HVAC service management, a commitment to safety, and the ability to drive both team and individual success.
Leadership and Team Management:
- Lead and inspire a team of HVAC technicians, providing direction, mentorship, and support.
- Foster a positive and collaborative team culture that prioritizes safety, quality, and customer satisfaction.
- Conduct regular performance evaluations, set goals, and provide ongoing training to enhance the skills of the service team.
- Evaluate and implement safety measures to ensure compliance with industry regulations and company standards.
- Oversee the day-to-day performance of the service team, taking accountability for profit and loss.
- Review service reports, ensuring quality workmanship, and providing constructive feedback for continuous improvement.
- Interact with clients to understand their needs, contribute to portfolio growth, and address inquiries and special requests.
- Collaborate with the sales and customer service teams to maintain and strengthen client relationships.
Resource Planning and Coordination:
- Work closely with the scheduling team to efficiently plan and dispatch HVAC technicians, optimizing service delivery.
- Proactively anticipate challenges related to on-site installations and repairs, coordinating necessary resources for successful execution.
Data Utilization and Reporting:
- Utilize the company’s operating system to extract and analyze data for reports, financial performance, forecasting, and presentations.
- Provide cost reviews for quotes on equipment repairs or replacements at customer locations.
Qualifications and Skills
- Proven experience in commercial HVAC service management.
- Strong leadership and team management skills.
- In-depth knowledge of HVAC systems and building controls.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Commitment to safety and regulatory compliance.
- Flexibility to work occasional overtime and weekends.
- High School Diploma.
FLSA CLASSIFICATION –EXEMPT: SALARY | LOCATION: CHARLOTTE, NC |PIVOT WORKFORCE LLC.
With a background in psychology, I am a proud member of Team Europe, finding the right fit for my clients and the most exciting job opportunities for my candidates!