Service Manager

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Service Manager- Mechanical Construction
 Ames, IA

Company Overview:
Join our esteemed client, a premier mechanical contracting firm specializing in serving the commercial and industrial sectors. With a rich history of delivering top-notch mechanical solutions and fostering long-term client relationships, our client offers a supportive work environment, competitive compensation, and excellent benefits. Be part of a team committed to excellence and innovation in mechanical service delivery.

Position Overview:
We are seeking a dedicated Service Manager to lead our client’s service division, overseeing the maintenance and repair operations for HVAC mechanical systems in the commercial and industrial sectors. This pivotal role offers the opportunity to manage a skilled team, drive service excellence, and contribute to the continued success of our client’s operations.

Responsibilities:

• Manage the day-to-day operations of the service division, including scheduling, resource allocation, and workflow management.
• Lead, mentor, and develop a team of service technicians, providing guidance and support to ensure high-quality service delivery.
• Establish and maintain strong relationships with clients, understanding their needs and ensuring prompt and effective resolution of service issues.
• Develop service plans, budgets, and performance metrics to optimize service delivery and drive continuous improvement.
• Collaborate with sales and project teams to identify service opportunities and support business growth initiatives.
• Ensure compliance with safety regulations, quality standards, and company policies in all service operations.

Qualifications:

• Bachelor’s degree in Mechanical Engineering, Business Administration, or related field (preferred).
• 5+ years of experience in a service management role, preferably in the Mechanical Construction/HVAC contracting industry.
• Proven leadership skills, with the ability to inspire and motivate a team to achieve goals.
• Strong communication and interpersonal abilities, with a customer-focused mindset.
• Excellent problem-solving and decision-making skills, with a focus on driving results.
• Knowledge of mechanical systems and equipment, particularly in the food and beverage sector a plus.
• Familiarity with service management software and tools is advantageous.

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