Service Coordinator

New

Service Coordinator

Indianapolis IN

Sector: Electrical Contractor

Category:

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Title: Service Coordinator (Dispatcher)

 

Location: Indianapolis, IN 

 

Job Description:

Assists in the routing and re-routing of the technicians based on the schedule provided and interacts with the customers to determine their needs by performing the following duties:

Responsibilities:

  • Works effectively with Field Service Managers and Service Manager to dispatch / assign workers to sites during business hours which could include weekends and holidays.
  • Ability to schedule manpower and prioritize work schedule based on customer required ETA.
  • Coordinate with customer POC to find acceptable times for tech to be dispatched to site.
  • Communicates known updates re: client/site/equipment to the Service System Administrator to ensure the ERP is always up to date.
  • Maintains quality service by following organization standards.
  • Enter incoming service calls via email or by phone into dispatching software.
  • Answer all incoming phone calls before the third ring.
  • Time stamp techs and log labor and parts used into software.
  • Enter materials into purchase orders when needed.
  • Edits/Updates work order attachments or file names to assist with future recall or billing needs.
  • Generates appropriate paperwork / forms for assigned technicians as needed.
  • Be available to answer technician questions.
  • Debrief Service Technicians after completion of each call and update work order in ERP.
  • Maintain the dispatch board / schedule.
  • Update service database from service ticket.
  • Communicate with service billing and other departments to answer questions and concerns.
  • Provide premier customer service to internal and external customers at all times.

Qualifications:

  • Must have a working knowledge of MS Word, MS Excel and MS Access
  • Must have strong math skills.
  • Must have excellent communication skills, both oral and written.
  • Strong attention to detail and enjoy working in a fast paced environment.

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