Service Coordinator

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SERVICE COORDINATOR

Client Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) with company match.
• Paid time off and holidays.
• Employee Assistance Program
• Commitment to Employee Safety
• Opportunities for Growth & Leadership

What You Will Be Doing

 In this role you will collaborate closely with customers, the Sales team, and the Service Department. You will manage customer requests, coordinate documentation/notifications with the Service Department, ensuring customer satisfaction is achieved.

The Ideal Candidate

• Executes and maintains frequent contact with customers who have service needs/opportunities
• Actively listens and identifies customer concerns and acts as liaison with the Service Department
• Develops credibility, loyalty, trust, and commitment through relationship building
• Utilizes North Boundary to provide account status and activity on customers via “CASES”
• Develops relationships with internal operations and administrative staff to ensure customer satisfaction
• Coordinates all activities with relevant department managers
• Maintains an active log of existing service contracts and monthly billings to assist management in revenue forecasting
• Orders parts and renews contracts
• Job setup/scheduling/technician time tracking via COINS
• Process purchase orders and reconcile PO log.
• Track past-due invoices to rectify accounts receivable
• Administrative duties as required

JOB REQUIREMENTS:

• Strong interpersonal and customer service skills
• Excellent organizational and time management skills
• Excellent written and verbal communication skills
• Ability to write reports and business correspondence
• Ability to work independently as well as part of a team
• Excellent critical thinking and problem solving skills
• Ability to collect data and interpret data
• Proficiency in Microsoft Office applications

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