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POSITION OVERVIEW:
The Director, Aftermarket Service reports to the Senior Vice President, Aftermarket Service and will be responsible for all Field operations including Sales, Annual Maintenance Contracts, Project Installation, Project Commissioning, Training and Equipment Warranty. This position has the added responsibility of working with the Sales Department to pursue Industrial HVAC and Turbine Inlet Cooling Opportunities as directed by Senior Management.
KEY JOB RESPONSIBILITIES:
- Develop, train and manage the Service Project Managers and the Field Service team
- Develop, train and manage the Service Coordinators and Parts Sales team
- Oversee site schedule development, Field Engineer mobilizations and customer training
- Maintain a 3–5-year strategic market outlook related to Service Sales and Industrial/TIC opportunities identifying specific industry trends, technologies and competitive analysis to inform Management
- Work with Sales Department to update opportunities as described above and participate in weekly Sales meetings
- Provide review and commentary for Website Aftermarket Services content and work with Marketing to update as required
- Recommend and implement approved marketing initiatives & annual conferences for Aftermarket Service participation
- Work closely with Application Engineers on responding to approved opportunities and support proposal development requirements for all Industrial Sales and Aftermarket Services scope
- Organize and manage all field service content in weekly department staff meetings
- Assist in the development of tools and internal training for Aftermarket Service Department
- Assist in the development and maintenance of Lessons Learned feedback process from Aftermarket Service to applicable departments
- Build relationships with Peers from interfacing departments and participate in all Director level meetings
- Work with SVP, Aftermarket Services to establish department direction and provide content and reporting to upper management
JOB SKILLS:
- Excellent collaboration, communication (both verbal and written), leadership and management skills
- Ability to work as a collaborative team with Project Management, Engineering, Sales, Application Engineering and other key leaders
- Strong understanding of all markets served by construction market trends, modular service competitors and all products and services
- Ability to develop and foster key relationships with general contractors, suppliers and owners, that result in smooth operations at customer sites and repeat business opportunities
EDUCATION & TRAINING:
- Understanding and certification in project/program management
- Bachelor’s degree in engineering or business administration from an accredited four-year program or equivalent military service and training.
- Minimum of 10 years of Sales and Business Development Experience in Industrial and Service Industries
MINIMUM REQUIREMENTS:
- 10 years of experience in Service and Construction industries
- 10 years of modular construction experience
- 5 years sales and marketing management experience
- Proven track record of collaborating with technical organizations and joint proposal development
- Ability to travel domestically on short notice
- High energy, driven individual that communicates and interacts well in a team environment
- Results oriented individual with good verbal and written communication skills
- Strong organizational skills
PREFERRED REQUIREMENTS:
- 10+ years managing technical and service personnel in multiple industries
- 10+ years construction site management