Service Coordinator- Raleigh, NC

New

Service Coordinator- Raleigh, NC

Raleigh NC

Sector: General Construction

Category: HVAC, Project Management

To Apply for this Job Click Here

HVAC SERVICE COORDINATOR
Location: Raleigh (on site)

RESPONSIBILITIES:

  • Scheduling and Dispatching.
  • Assign and schedule HVAC technicians for service calls based on location, skill level, and job urgency.
  • Communicate with customers to confirm appointments, provide ETA updates on service times, and address any concerns or needs promptly and professionally.
  • Monitor job status throughout the day and adjust schedules as needed to accommodate changes or urgent requests.
  • Work Order Management: Create, track, and close work orders in the ERP system Ensure accuracy in documentation, including job details, technician notes, and customer instructions.
  • Monitor technician requests for return visits, quoted repairs, parts or equipment to ensure they have what they need for each job.
  • Entering service repair quotes in the ERP system Weekly technician payroll preparation.
  • Technician Support and Communication:
  • Serve as a primary point of contact for technicians in the field, addressing any issues or questions that arise during service calls.
  • Coordinate and manage after-hours emergency service requests and ensure technicians are dispatched quickly for critical jobs.
  • Communicate any changes to customers and team members.
  • Track and report on key metrics, such as PM compliance, response times, and customer satisfaction.
  • Identify any recurring issues or and work with management to develop solutions.
  • Ensure dispatch and scheduling adhere to safety and regulatory guidelines.
  • Communicate safety protocols to technicians and keep up with compliance requirements within the HVAC industry.
  • Customer Touchpoints Ensure Compliance and Safety.

SKILLS AND QUALIFICATIONS:

  • Strong organizational and time-management skills. Excellent communication and customer service abilities.
  • Must be able to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with dispatch software or CRM systems preferred, but not required.
  • Basic knowledge of HVAC industry terminology and processes preferred, but not required.

WHAT WE WILL OFFER YOU: 

  • Weekly Pay at competitive wages based on experience.
  • Paid Vacation 401(k) plan with a generous company match.
  • Excellent Medical, dental, vision, and RX drug insurance.
  • Life and accidental death insurance.
  • Short and Long-Term Disability insurance. Employee Assistance Program.
  • Commitment to Employee Safety.
  • Opportunities for Growth & Leadership.

To Apply for this Job Click Here

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