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HVAC SERVICE COORDINATOR
Location: Raleigh (on site)
RESPONSIBILITIES:
- Scheduling and Dispatching.
- Assign and schedule HVAC technicians for service calls based on location, skill level, and job urgency.
- Communicate with customers to confirm appointments, provide ETA updates on service times, and address any concerns or needs promptly and professionally.
- Monitor job status throughout the day and adjust schedules as needed to accommodate changes or urgent requests.
- Work Order Management: Create, track, and close work orders in the ERP system Ensure accuracy in documentation, including job details, technician notes, and customer instructions.
- Monitor technician requests for return visits, quoted repairs, parts or equipment to ensure they have what they need for each job.
- Entering service repair quotes in the ERP system Weekly technician payroll preparation.
- Technician Support and Communication:
- Serve as a primary point of contact for technicians in the field, addressing any issues or questions that arise during service calls.
- Coordinate and manage after-hours emergency service requests and ensure technicians are dispatched quickly for critical jobs.
- Communicate any changes to customers and team members.
- Track and report on key metrics, such as PM compliance, response times, and customer satisfaction.
- Identify any recurring issues or and work with management to develop solutions.
- Ensure dispatch and scheduling adhere to safety and regulatory guidelines.
- Communicate safety protocols to technicians and keep up with compliance requirements within the HVAC industry.
- Customer Touchpoints Ensure Compliance and Safety.
SKILLS AND QUALIFICATIONS:
- Strong organizational and time-management skills. Excellent communication and customer service abilities.
- Must be able to work in a fast-paced environment and handle multiple tasks simultaneously. Familiarity with dispatch software or CRM systems preferred, but not required.
- Basic knowledge of HVAC industry terminology and processes preferred, but not required.
- Driver’s License with clean background
WHAT WE WILL OFFER YOU:
- Weekly Pay at competitive wages based on experience.
- Paid Vacation 401(k) plan with a generous company match.
- Excellent Medical, dental, vision, and RX drug insurance.
- Life and accidental death insurance.
- Short and Long-Term Disability insurance. Employee Assistance Program.
- Commitment to Employee Safety.
- Opportunities for Growth & Leadership.