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HVAC Coordinator
Location: Ridgeland, MS
Key Responsibilities:
Scheduling & Dispatching
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Assign and schedule technicians based on location, skill set, and job urgency.
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Maintain an efficient dispatch calendar to reduce travel time and increase productivity.
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Monitor and adjust schedules throughout the day for urgent requests or changes.
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Provide ETA updates and communicate professionally with customers to confirm or reschedule appointments.
Work Order & System Management
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Create, track, and close work orders in the ERP system with accurate documentation.
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Coordinate with office staff to ensure billing paperwork is completed on time.
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Track technician needs for return visits, repairs, parts, and equipment.
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Enter service quotes and assist with ordering and tracking parts.
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Prepare weekly technician payroll.
Technician Support
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Serve as the main point of contact for field technicians.
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Provide job details, directions, and updates as needed.
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Maintain accurate customer and job data in dispatch or CRM systems.
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Report on metrics like PM compliance and response times.
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Identify recurring issues and collaborate with management on solutions.
Emergency & After-Hours Support
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Manage emergency and after-hours service requests, coordinating with on-call technicians and updating all stakeholders.
Compliance & Safety
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Ensure scheduling aligns with safety and regulatory guidelines.
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Communicate safety protocols and stay up to date with HVAC compliance standards.
Qualifications:
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Strong organizational and multitasking skills
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Excellent communication and customer service skills
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Ability to thrive in a fast-paced environment
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Experience with dispatch or CRM systems is a plus
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Basic understanding of HVAC industry terminology is helpful, but not required
Pay Range: $28.00-$36.00
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Long & Short-Term Disability Insurance
- Life Insurance (free up to one times salary)
- AFLAC Plans
- Paid Vacation
- Paid Holidays
- 401k
- Flexible Spending Account | Healthcare Reimbursement