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Job Title: Service Manager
Location: Richmond, VA
Job Summary: Are you passionate about leading commercial HVAC service teams and delivering exceptional customer experiences? HVAC Service Managers act as champions for our clients brand, they collaborate with teammates and demonstrate to the community their company values. Service Managers direct day-to-day field service operations and are responsible for much more. Service Managers are in the field with Technicians on a daily basis – coaching, teaching, and engaging at a high level to help drive an exceptional safety culture, deliver unbelievable customer care, talent development and business growth.
Who We Are:
Our client specializes in multiple trades including New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. With over 50 years of service, they are dedicated to their people, culture, and business.
Perks of Joining:
- Competitive salary and annual bonus opportunity
- Career development and progression
- 401(k) plan with company match
- PTO and paid holidays
- Excellent medical, dental, life, vision, and disability benefits
- Employee Assistance Program
- Employee referral incentives
A Day in the Life:
- Ensure Technicians are equipped for their tasks with a focus on safety
- Act as a dynamic leader, motivating your team, in the field several days a week
- Promote a culture where safety is the top priority
- Inspect job sites for compliance, quality control, and customer satisfaction
- Lead a team of Service Technicians in a fast-paced environment
- Drive operational excellence by helping your technicians solve complex customer issues
- Support Administration, Service Coordinators, and Sales teams
- Develop and maintain relationships with customers, identifying service needs and creating estimates
- Focus on team development through coaching and teaching and driving our apprenticeship program
What We Are Looking For:
- Experience in building high-performing service teams
- Commercial HVACR service experience
- Industry-related Service Manager or Service Supervisor experience
- Ability to develop HVAC maintenance and service estimates
- Excellent communication, interpersonal, and customer service skills
- Strong problem-solving and critical thinking abilities
- High energy and adaptability for a dynamic workload
- Professional demeanor and positive attitude
- Inspire and motivate team members
EOE M/F/Disability/Vet