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Job Title: Field Service Supervisor
Location: Richmond, VA
About Our Client
Our client is a premier full-service MEP contractor specializing in commercial HVAC, mechanical service, industrial refrigeration, and manufacturing. They’re committed to safety, integrity, empathy, and urgency in everything they do.
Position Overview
As a Service Supervisor, you’ll lead a dedicated team of technicians and apprentices, ensuring best-in-class safety compliance, operational efficiency, and customer satisfaction across a select portfolio of facilities. You’ll report to the Service Manager or Operations Manager and serve as the on-the-ground ambassador of our client’s brand.
Key Responsibilities
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Drive a safety-first culture by enforcing company and customer-specific safety protocols, conducting site assessments, and coaching best practices
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Lead, mentor, and develop HVAC service technicians and apprentices, modeling professional appearance and behavior
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Perform hands-on service and maintenance work as needed, including routine calls and maintenance-agreement inspections
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Oversee work quality: review completed tasks, ensure compliance with company standards, and complete all necessary documentation
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Collaborate with Service Coordinators on scheduling, technician assignments, and rapid resolution of customer issues
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Support talent acquisition and retention by identifying training needs and recommending top performers for advancement
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Partner with the Sales Team on major equipment repair/replacement estimates and draft service agreement proposals
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Manage budget objectives for assigned service work and propose process improvements to enhance service delivery
Qualifications
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Completion certificate from a trade apprenticeship program or ≥10 years of direct industry experience
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Master’s-level license (or ability to obtain DPOR license within 12 months)
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Deep knowledge of HVAC systems, Building Codes, ASHRAE standards, and OSHA regulations
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EPA-608 Universal certification (HVAC) and valid driver’s license with a clean record
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Proficiency with Microsoft Office and mobile field-service technologies
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Exceptional interpersonal skills, ability to multitask under urgency, and strong customer-centric mindset
Schedule: Full-time, Monday–Friday; occasional evenings/weekends and unscheduled overtime as needed.
EOE M/F/Disability/Vet