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Job Title: Plumbing Service Technician
Position Summary:
We are seeking a skilled Plumbing Service Technician to perform maintenance and repairs on medium to large, complex plumbing systems. The ideal candidate ensures high-quality work, upholds safety standards, and maintains positive, professional relationships with customers.
Essential Job Functions:
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Adhere to all company and customer-specific safety policies, protocols, and procedures.
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Accurately complete time-sensitive documentation (e.g., work orders, receipts, IVR logs, customer portals).
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Utilize mobile technologies for documentation and communication.
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Maintain a professional appearance, including personal attire, tools, vehicles, and job sites.
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Secure purchase orders, properly use P-cards, and document purchases.
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Manage vehicle inventory and tool tracking using internal systems and inventory checks.
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Communicate work status and location regularly with the service coordinator.
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Attend meetings and training sessions as required (e.g., safety/toolbox talks, performance reviews).
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Troubleshoot and repair plumbing systems, including supply lines, wastewater systems, grease lines, and hydronic heating/cooling systems.
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Perform preventative maintenance tasks per service agreements and coordinate inspection schedules.
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Perform other duties as assigned.
Qualifications:
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State Journeyman or Master Plumber License preferred.
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EPA 608 Universal Certification required upon start.
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Strong understanding of BOCA Code and OSHA safety regulations.
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Minimum of 4 years of experience as a plumbing service technician or related role.
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Ability to work independently with minimal supervision.
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Strong organizational and time management skills.
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Composure and problem-solving skills in emergency situations.
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Excellent communication and customer service skills.
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Ability to interpret technical data and make decisions based on measurable criteria.
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Flexibility to work varying shifts, including nights, weekends, overtime, and emergency call-outs.
Physical Requirements:
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Ability to wear required PPE (e.g., hard hat, safety glasses, gloves, fall protection).
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Must be able to see clearly (corrected or uncorrected).
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Capable of lifting up to 80 lbs. with assistance when necessary.
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Physically able to perform tasks involving:
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Frequent lifting (20–50 lbs.), kneeling, bending, reaching overhead, walking, and standing.
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Occasional heavy lifting (51–80 lbs.) and sitting.
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Frequent climbing of ladders and stairs.
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Working at heights and performing repetitive motions.
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Work Environment:
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Work is performed on job sites or customer facilities, including outdoors, rooftops, and mechanical rooms.
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Exposure to moving equipment, noise, vibrations, fumes, extreme temperatures, and electrical hazards.
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May involve working in confined spaces and elevated locations.