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Job Title: Centralized Operations & Billing Specialist
Location: High Point, NC
Department: Service Operations
Reports To: Financial Operations Compliance Manager
Compensation
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Hourly Rate: $28.85–$33.65 per hour (equivalent to $60,000–$70,000 annually)
What You’ll Do
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Invoice Management & AR: Generate, submit and follow up on customer invoices to improve collections and reduce days sales outstanding.
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Purchase Order & Cost Reconciliation: Enter POs, reconcile vendor invoices and ensure accurate job costing for timely payments.
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Performance Tracking: Monitor branch-level billing and AR KPIs; compile backlog and billing-readiness reports and escalate issues proactively.
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Process Consistency: Enforce company-wide billing, documentation and compliance standards to eliminate redundancy and maintain audit-ready records.
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Cross-Functional Support: Partner with branch coordinators and cost-containment teams to troubleshoot cash-flow bottlenecks and streamline operational workflows.
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Ad Hoc Admin: Provide flexible operational support—from reporting to system cleanup—to help branch teams focus on core service delivery.
What You’ll Bring
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Experience: 5+ years in operations support, billing, AR management or related administrative roles.
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Technical Skills: Proficiency with ERP or financial software and advanced Microsoft Excel (pivot tables, VLOOKUPs, data analysis).
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Attention to Detail: Proven ability to manage competing priorities, maintain accuracy and meet tight deadlines.
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Communication: Strong phone, email and interpersonal skills for AR follow-up and cross-team collaboration.
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Problem Solver: Comfortable identifying process gaps and driving continuous improvements.
What We Offer
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Employer-paid medical, dental and vision coverage
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401(k) plan with company match
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Paid time off, holidays and training opportunities
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A supportive, growth-oriented work environment